Free shipping on US orders over $60!

What are your business hours?

The Skida Office is open Monday-Friday 10am-5pm EST; we are closed on Saturdays, Sundays, and all Federal Observed Holidays. For customer service and order related inquiries, feel free to email us at hello@shopskida.com, or call us at (802) 540-8100, during our business hours. Any calls or emails received outside of our business hours will be answered the following business day. As well, any calls or emails received on the weekend, will be addressed the following Monday.

Our showroom operates independently and is located at 116 Kilburn Street, in Burlington, VT. Our showroom summer hours are Monday-Friday 10am-5pm.

When will my order ship?

Skida does its best to ship customers’ orders as quickly as possible, so you can enjoy your Skida on your next adventure! Orders are typically processed within 1-2 business days from the order date.

Orders placed after 10am EST will be processed by the next business day.

Orders placed after 10am EST Friday will be processed the following Monday.

*Skida is not responsible for delays due to weather and service interruptions with our carriers USPS and UPS.

What is the fastest shipping option?

We ship from Burlington, Vermont. First add 1-2 business days for the processing time of your order, then consider our expedited shipping options; USPS Priority, USPS Priority Express, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air (Overnight). Please call us during business hours to discuss the fastest option for you.

Where can I find my tracking information?

Once your order has been processed, a shipping confirmation email will be sent to you. This will include your shipping details and tracking information.  If you do not receive your order confirmation email or tracking number, please email us at hello@shopskida.com or call us at (802) 540-8100 during business hours, and someone from the Skida team will gladly assist you.

Do you ship internationally?

Yes! Skida has the option to ship either USPS international or UPS international. Please note that international orders may take up to 2-3 weeks, or longer, to deliver. Skida is not responsible for shipping delays for packages that are held in customs.

What is your return policy?

We want you to be over-the-moon with your purchase, so we offer a hassle free return policy. We can refund any purchase to the original method of purchase, or provide store credit for any return within 30 days of placing your order. All returned products must be returned in unused condition. Please fill out this form and send returns to:

            Skida Returns & Exchanges
            16 Kilburn St. #116
            Burlington, VT 05401

If you’d like to return an item that has been purchased over 30 days ago, we’d be happy to issue store credit. To receive store credit for an item, you may return your merchandise to Skida with the return form that includes your customer information and we will provide you with credit for use on our website.   

What is your exchange policy?

We also offer a hassle-free exchange policy! We can exchange any purchase as long as your requested product is in stock. The exchange will be processed within 30 days of placing your orders. All products must be returned in unused condition. Please call Customer Service at 802-540-8100 if you have any questions!

Please send your exchange including our completed exchange form, to the following address:      

            Skida Returns & Exchanges
            16 Kilburn St. #116
            Burlington, VT 05401

How do I return an item that I received as a gift?

You may exchange the item for another print in the same product type. Please return your item with a completed return form to the address above. 

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